Voice agents
A voice deployment puts one of your agents on a public talk page where buyers have a spoken conversation with it, answered from your knowledge, in real time.
What does a buyer experience?
They open the talk page in their browser, allow the microphone, and talk. The agent:
- opens every conversation with a spoken AI disclosure, which can't be removed;
- listens, answers from your knowledge and asks discovery questions, as it would in writing;
- can be interrupted mid-sentence, like a person. A cough, a knock or its own voice through the speakers doesn't stop it, and if it stops when you said nothing, it apologises and carries on from where it was. The opening disclosure always plays in full;
- remembers the call, so "show me all of them" or "the second one" refers to what it just said;
- waits for a natural pause in hands-free mode, so it doesn't cut you off mid-sentence;
- answers in English, French or Arabic, with a voice chosen for each language.
If you add a booking or chat link, the agent can point buyers to it.
The page introduces your agent and your company: the heading, the on-screen and spoken AI disclosure, the status line and the transcript use your agent's name and your company name (your brand pack's name when the voice surface uses one), and the page shows your brand pack's logo. When no name is set yet, the disclosure stays neutral ("You are speaking with an AI assistant — not a person.") rather than naming anyone.
The talk page is laid out as a call that uses the whole screen. The agent's picture (or initials) sits at the centre and reacts as it listens and speaks. On the left are who the buyer is talking to and the call controls; in the middle is a stage; on the right is the live conversation, with a few starter questions and a box for typing. When the agent shows the product or a slide deck, it fills the stage as large as the screen allows, and a full-screen button suits a meeting room. The transcript stays on screen after the call ends. On a phone, the panes stack.
A talk link needs an agent in it. A link without one doesn't open a default agent: if you're signed in you see your workspace's agents and can start talking to any of them in one click; otherwise the page explains that the link is incomplete.
What happens when a buyer asks for a demo?
The agent recognises a request to see the product ("can I see a demo?", "give me an overview", "show me how the inbox works") or to meet someone, and acts on it during the call:
- Unclear what they want to see? It asks, naming demos you have actually published.
- There's a demo of that? It puts the published walkthrough on the buyer's screen and introduces it; the buyer presses play when ready and the agent voices each step as it plays, moving on when it has finished speaking. The buyer can keep asking questions.
- No demo of that, or they want a person? It offers a live session with your team, asks for their name and email, and puts your booking calendar on their screen so they can pick a time. The meeting appears in your bookings like any other, and the person appears as a lead from the Talk page source.
The agent never says a meeting is booked until the buyer has picked a time. If booking links are switched off, it tells the buyer your team will email them instead.
Demos it can show are your Demo Studio demos that have captured screens, and your published walkthroughs. A Demo Studio demo plays as a step-by-step storyboard the buyer can play, pause and step through while the agent talks. If the buyer asks again without picking one, the agent shows the best match rather than asking a third time.
The conversation panel has a Copy button that copies the whole transcript as text.
Does every agent have a voice link?
Yes. Every agent gets its own talk page automatically, its voice link. Open the agent and the Voice link panel shows the link with Copy, an on/off switch, and your plan's voice minutes a month. The link always uses the agent's current voice and name: change the voice on the agent and the link follows. There's nothing to set up.
Voice links work on any plan that includes voice minutes. On a plan without them the panel shows the upgrade note instead of the link, and the link starts working as soon as you upgrade. If someone opens a talk page while voice isn't available, they see a short message, and your booking or chat link if you've set one, before they're ever asked for their microphone.
When you open the talk page from your workspace to try your agents, the agent list labels each agent with its role, such as BDR or Customer Success. The on-screen transcript shows exactly what the agent said, without stray formatting symbols.
Voice links also appear in Voice deployments, marked Voice link. You can change their limits, website addresses, disclosure and speech recognition there; the agent and voice are shown read-only because they follow the agent.
What do I configure?
In Surfaces → Voice deployments, each deployment has:
- Identity: the agent who speaks, its role surface and brand pack, and whether the deployment is active.
- Voice: the speech provider and the voice per language, with previews. You can browse more voices from the provider's library. When you create a deployment you pick the voice from a searchable list (name, accent, gender and use case, with a play button to hear it) that follows the provider you choose.
- Phrases: how particular words and names should be said.
- Caps: minutes per session, minutes per website per day, and minutes per month for your workspace.
- Links: optional booking and chat links.
- Public access: the website addresses allowed to start a session, a rate limit, and Rotate token to issue new access details.
- Disclosure: the AI disclosure, always on.
Open talk surface opens the talk page so you can try it yourself.
Can I use my own voice provider account?
Yes. Under Operations → Voice providers you can add your own keys for ElevenLabs (the agent's voice) and Deepgram (understanding speech). Keys are encrypted and never shown back; you'll see only that a key is configured. Leave a provider blank and Appricity's shared account is used. Remove key reverts to the shared account.
Are voice minutes limited?
Yes. Each workspace has a monthly voice allowance (300 minutes recommended), and each deployment can cap minutes per session and per website per day, so a busy page can't use up the month.
Where else do voice agents appear?
In scheduling: agent-run meetings take place by voice with the meeting type's agent at the booked time.
Voice samples ("hear this voice") are limited to 100 new samples a day per workspace; replaying one you've already heard is instant and doesn't count.
Are voice conversations recorded?
Each voice conversation appears in Conversations under the Voice filter, with its transcript, so your team can read what was said.